Windmöller & Hölscher Announces Dedicated Information & Diagnostic Center (IDC) for Woven Machinery in India
New Delhi — Windmöller & Hölscher, on 2nd July, 2018, announced the availability of its Information & Diagnostic Center (IDC) for Woven machinery in India, in addition to the existing support for Extrusion, Printing and Converting. This facility will enable W&H woven sack equipment users in India to get immediate hotline and remote support. W&H Woven customers will now experience troubleshooting through expert telephonic support and in-depth analysis and problem solving by direct online remote access (for supported machines) to their machines. Dedicated service experts will offer professional advice during Indian working hours.
Positive Customer Impact
The benefits of W&H IDC are widely recognised and appreciated by the vast customer base of W&H Group. Benefits include increased machine availability and productivity, reduction of unplanned downtime and reduction of repair costs. The Information & Diagnostic Center is an integral part of the comprehensive and attractive W&H Service Package that specialises in de-livering immediate problem resolution. Under its full operation, even modest projection ensure resolution of over 80% of customer issues via phone, thus saving highly on travelling time. Currently, W&H is the only company in their field to offer dedicated remote support for woven machinery and looks forward to strengthen their service across the globe. The parent group continues to offer 24X7 support across 72 countries. In its endeavour to offer the best service for customers’ business, W&H has ensured maximum value is passed on to its customers. “For many years, the IDC in the German headquarter has supported our customers worldwide and contributed greatly to our success in the woven bag market. We are very proud to add this capability in India, especially for our strongly growing customer base,” said Walter Häder, Chief Executive Officer at Windmöller & Hölscher’s Woven Division. The Information & Diagnostic Center in India is an update driven by customer feedback and is part of Windmöller & Hölscher’s commitment to deliver the best service in the woven sack industry. Windmöller & Hölscher is the worldwide leader in polypropylene woven sack machinery. The company offers wide range of end-to-end machine lines to develop the best woven packaging sacks in the world.